Interactive Digital Kiosk help the customer when unstaffed time
INFINITI. One of the luxury car brand had a problem, they can't serve the customers after hours especially when they are running a pop-up store in shopping centre.
The Problem
The pop-up store will be unstaffed after normal business hours.
The Solution
Use the Interactive digital kiosk hardware to serve the customer 24/7
Deliver the interactive digital content to serve user's demand
Design Sprints
Design sprints were conducted and the process included the following:
UI/UX Research / Design thinking / Rapid Design / Prototype development / User testing
My role / work performed
UI/UX Research, Contextual Inquiry and design, Information Architect Research, prototype development, Content development, Delivery
Achievement
Interactive digital kiosk helped to save staffing cost by 35% and 20% more inquiries.
